Great customer support!
Hi David,
Thank you for taking the time to leave a review! We truly appreciate your kind words about our team and our products.
If you ever need anything else in the future, please do not hesitate to reach out to our team at any time. We are always happy to help!
Best,
Aventon
Very easy to install. Sadly the data from the old display cannot be transferred over but will still operate as intended. I would have paid double the price at a bike shop to have this replaced.
Hello,
Thank you for taking the time to share your review! We are so glad to hear that you found the installation process easy and that your replacement display is operating exactly as intended. Doing the swap yourself and saving on shop labor costs is always a plus.
While total odometer data is stored locally within the display unit itself and cannot be transferred over when swapping screens, we truly appreciate your understanding and will be sure to pass the feedback along to our team.
If you ever need technical assistance or maintenance guidance down the road, please feel free to reach out to our team at any time. We are always happy to help keep you riding smoothly!
Best,
Aventon
We love our Aventon Pace ebike's. were casual riders with friends, We like the upright riding position and Love the trottle assist for going up steep grades. My husband had a trek verve, and upgraded to the Pace 5 rec and just loves it
Hi there,
Thank you so much for taking the time to share your review! We are thrilled to hear how much you and your husband are loving your Pace 5 on your group rides. It’s wonderful to know that the relaxed, upright geometry and responsive throttle power are making those steep hills feel effortless. Thank you for choosing Aventon, and happy riding to you both!
Regards,
Aventon
I love this Rack. It is so rugged too. There is public information posted on the Internet that this rack will not fit Aventon Adventure 3. But I am here to clarify that it fits like a glove. I will never actually use it. I just want my bike to have that Jeep look and fugged and strong as it is. I am all good now and appreciate Aventon for their quality products and keeping up with the times and their promise to service and especially the technology in thieft and user friendly app with so many options.
Thank You.
Robert Callis Apple Valley, CA.
Hi Robert,
Thank you so much for taking the time to share your feedback with us! We are thrilled to hear how much you love the rugged look and solid build quality of your rack on your Aventure e-bike.
We also really appreciate you clarifying the fitment for fellow riders online! Thank you for being such a great part of the aventon.mommunity, and enjoy the ride!
Best regards,
Aventon
I love this add on. I had no idea Aventon offered this trunk bag quick clip accessorie. I was upset they advertised their bad as quick release bag and when I received it . It was velcro. The reached out to me to add this item. I am all good now and appreciate Aventon for their quality products and keeping up with the times and their promise to service and especially the technology in thieft and user friendly app with so many options.
Thank You.
Robert Callis Apple Valley, CA.
Hi Robert,
Thank you so much for following up and sharing your experience with us! We are so glad our team was able to reach out, clear up the quick-release setup, and get you squared away with the clip adapter.
Turning a confusing moment into a great experience for our riders is always our goal. We truly appreciate your kind words about our products, customer service, security features, and app technology.
Thank you,
Aventon
It’s everything I hoped it would be!
Hi there,
Thank you for leaving us your feedback! We are thrilled to hear that your new bike is everything you hoped it would be. Delivering a great riding experience is what it is all about, and we appreciate your support. Thank you for choosing Aventon, and happy riding!
Regards,
Aventon
Aug 5 ordered bike. Team active bike shop didn’t have bike in stock. Summer is coming to a close. Please send bike to shop fast so I have time to ride
Hi there,
Thank you for reaching out and sharing your review. We completely understand wanting to maximize every bit of summer riding time! We aim to ship orders to our authorized bike shops as quickly as possible. We appreciate your patience. Thank you for choosing Aventon, and we hope you get out on the road very soon!
Regards,
Aventon
Incredible customer service and very quick turnaround!
Hi Andrew!
Thank you so much for taking the time to leave this wonderful feedback! We are thrilled to hear that you experienced incredible customer service and a fast turnaround time.
Providing prompt, top-tier support for our riders is always our top priority an,d if you have any other quesitons, please do not hesitate to reach out to our team!
Best regards,
Aventon
The (blue) bike is beautiful and rides very smooth. I was very impressed how easily it assembled. Gears and brakes all work well, though just 1 trail ride down. I'm still getting used to the settings, but it certainly has enough giddy-up when I needed it from dead stops at the bottom of a few steep climbs. It absorbed some big bumps very well and the large tires also give me great comfort traveling at higher speeds. Two downsides come to mind...(1) the wobbly kick stand, which you really have to angle it right to make it hold; and (2) not sure how soon the seat will be replaced, as it is much too firm for trail riding, but it certainly will get replaced with something gel.
Hi Gregory, thank you for sharing your experience with the Ramblas ADV Ebike! We're thrilled to hear you love the ride and appreciate the smooth performance. Your feedback on the kickstand and seat is very helpful, and we're here if you need any tips or accessories. Enjoy your adventures!
I bought this last month so far so good! I had to buy an extra battery cover though.! To put on the cover I’d highly recommend Topeaks hand bit spinner! Sadly Topeak is really greedy! You’ll have to buy the Torq stick or Torqstick pro. Also Parktool Has one the TH-3 that’s coming gonna do a test on it! Last 2 photos is how I’m storing my old battery! Also I got the link to the installation of the cover video https://youtube.com/shorts/JQ76ss87Q38?is=5SMzIXsq6mesipZh
Hello!
Thank you so much for sharing your review and helpful setup tips with our riding community! We are glad to hear that everything is going great so far with your purchase.
We love seeing how our riders customize, maintain, and safely store their gear, and we appreciate you passing along those tool recommendations and installation notes for the battery cover.
Best regards,
Aventon
My only negative is that I cannot find a kickstand and I ride this to work.
Hey there,
Thanks for the review! We’re thrilled to hear you’re having so much fun riding your bike to work. We hear you on the kickstand—commuting definitely calls for easy parking! Please reach out to our support team at (866) 300-1136 or check our accessories page, and we can point you toward a compatible kickstand option that fits your frame model. Our team is available by phone Monday through Friday, 9:30 AM – 4:00 PM PST. Ride safe on your daily commute!
Regards,
Aventon
These bikes are a great product in the parts are priced well and prompt for delivery
Hi there,
Thank you for taking the time to share your review! We are glad to hear that you are enjoying your bike and that replacement parts were easy to order and arrived promptly. Thank you for choosing Aventon, and happy riding!
Regards,
Aventon
Purchased this along with a canvas thermal bag off Amazon, perfect for storage or packing a lunch!
Hi Michael, we're thrilled to hear you're happy with the rear rack and the thermal bag! Thanks for sharing your experience. Enjoy your rides and snacks!
Love this bike. Comfortable, powerful and loaded with theft deterrents. Easy to navigate programming the settings via the app.
Hi there,
Thank you for leaving us your feedback! We are thrilled to hear that you are enjoying the comfort, power, and security features of your bike. If you ever have any questions, please feel free to reach out to us at (866) 300-1136, Monday through Friday, 9:30 AM to 4:00 PM PST. Thank you for choosing Aventon, and happy riding!
Regards,
Aventon
One of my screws for my kickstand has fallen off. I have the soltera bike, which hardware set has the appropiate ****? thankyou
Hi there,
Thank you for your review! Our customer service team will be reaching out to you regarding your inquiry for further assistance. Thank you for choosing Aventon, and happy riding!
Regards,
Aventon
Very helpful
Thank you so much for taking the time to share your feedback! We are thrilled to hear that you experienced fast shipping and helpful service.
Providing a great experience for our riders is always our top goal. We truly appreciate your support and hope you enjoy every mile ahead on your Aventon bike!
Best regards,
Aventon
I am glad I chose this company. They take care of all my needs and even reached out to me on their own. I appreciate Aventon employees and the company in whole. Now, about the shocks. I was hoping they would have sent me a better upgrade shock instead of original. I told them I would pay the difference for their air shock. The original zoom has issues like no real adjustments. The dampening **** is so delicate and breaks off. I hope for the money spent on my purchase of such a great bike otherwise. That they will eventually replace that issue to air shocks as a standard. Maybe even a recall for Adventure 3 owners still under warranty. Then the bike would be top notch. Thank You Aventon Team
Thank you for taking the time to share your feedback and kind words about our team. We are glad to hear that you have had great experiences with our customer service, but we understand your desire for a different suspension feel on your Aventure.
Providing smooth, reliable component options is very important as we continue to refine our lineup and will take your feedback into consideration.
Best regards,
Aventon
Was so easy. Just a call that was less than 5 minutes. Great job all.
Hi Rick,
Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that your experience was so quick, easy, and hassle-free, and that our team was able to take care of everything for you in under five minutes.
Providing prompt, effective support is always our goal, and your feedback means the world to our entire team.
Thank you for being a part of the Aventon family!
Best,
Aventon
Great locking mechanism. I was missing bolts but aventon took care of. 4 small bolts either fell out on the way or a little misshap but aventon took care of it right away. Thank you
Hi there,
Thank you for taking the time to share your feedback! We are so glad to hear you love the locking mechanism on the Rack-top bag, and we're happy our customer service team was able to get you taken care of right away. Thank you for choosing Aventon, and happy riding!
Regards,
Aventon
Good sturdy rack, and it fits perfectly on the Soltera 3 as well. There's not much clearance around the bolts by the rear axle, but it seems to be just enough. The blind socket on the bike frame near the seat meets the bolt hole of the rack's front bracket perfectly.
Hi there,
Thank you for sharing your feedback! We are thrilled to hear that the rack is working out great and fits so smoothly on your Soltera 3. We appreciate your insights and will be forwarding this information to our team. Thank you for choosing Aventon, and happy riding!
Regards,
Aventon
After getting my new bike ordered online, on my 3rd ride, I felt and broke my Display. Aventon customer service replaced it by shipping a new unit for free even though it was not covered by my warranty.
Hi there,
Thank you so much for sharing your experience! We are happy to hear that our customer service team was able to assist with getting a new display sent out and getting you back on the road. Thank you for choosing Aventon, and happy riding!
Regards,
Aventon
This is a great bike! I can't think of any performance feature that I would improve on. Thank you for the prompt shipping!
Hi there,
Thank you so much for your review! We are thrilled to hear that your new bike is hitting all the right marks for performance. Welcome to the Aventon family, and happy riding!
Regards,
Aventon
I bought this bike so I could get out and get some exercise even when I'm low energy or experiencing a chronic illness flair. It has opened so many doors to me! I have also enjoyed the extra power so I can finally pull a kid's trailer along for transportation when needed. The bike is smooth and powerful, both with and without the battery. Great purchase!
Hi there,
Thank you so much for sharing such a wonderful and meaningful review! We are truly honored to hear how much freedom and joy your bike has brought back into your routine, especially on lower-energy days. Hearing that it has opened up new doors for you and helped you pull a trailer for your family is what riding is all about. Thank you for making us part of your journey, and we wish you many more smooth, empowering rides ahead!
Regards,
Aventon
Where do I even start with such a well refined machine. First of all, the Abound SR is beautiful in the metallic purple that we purchased. It reminds me of a luxury car’s paint job, it glistens and glows. The Abound SR looks just as good as it rides. The power is more than enough for us as we have the passenger seat on the rack for our child. The battery life is phenomenal with my wife, she is about 130lbs. When on eco mode with the torque sense pedal assist, she is getting almost 1% of battery usage per mile, which is well above the advertised range. We’ve completed a 6 mile loop several times and each time when checking the battery after it is sitting around 94%. The throttle is way too much fun, I steal the bike from her any chance I get. I never thought I would’ve enjoyed this bike as much as I do and has me seriously considering purchasing another one for myself, it is that good. There is not a single complaint I could make as we are closely approaching 100 miles in the first month of ownership. The software and controller are intuitive and responsive and really leave nothing to be desired. Overall we are very happy with our purchase and will get many thousands of miles out of this bike and enjoy every second of it. Thank you Aventon for producing such a phenomenal bike.
Hi there,
Thank you so much for the review! We are absolutely thrilled to hear how much you and your family are loving the Abound SR in metallic purple. Getting nearly 100 miles in your first month with that kind of battery performance is incredible! Thank you for choosing Aventon, and happy riding to you and your family!
Regards,
Aventon
Great seat post. We have two. Love the adjustability. Well built. Pairs perfect with my Brooks saddle.
Hi there,
Thank you so much for the review! We are thrilled to hear that you love your new seat posts and that they pair so well with your Brooks saddles. Having that extra adjustability makes a huge difference on longer rides. Thank you for choosing Aventon, and happy riding!
Regards,
Aventon
Aventon US
Aventon CA
Aventon DE
