Hi Chris,

Thank you for taking the time to leave a review. We are sincerely sorry to hear that your experience was less than perfect, as we always aim to provide seamless support for our riders.

We want to make sure you receive the exact part you need, so we were happy to connect with you to clarify those details and address your concerns directly.

To ensure everything stays on track, we have also sent a follow-up email to your inbox today. Please reply directly to that email thread if you have any additional questions or need further assistance. We are standing by and happy to help!

Best,
Aventon