Hi Nathan,

Thank you for taking the time to share your feedback with us. We are glad to hear that your bike is working properly, but we completely understand how frustrating it is to have to perform repair work on a brand-new bicycle.

You deserve a smooth, hassle-free experience right out of the box. We see that our support team has already reached out to you and addressed your primary concerns, but we want to make sure you feel fully supported moving forward.

We have sent a quick follow-up email directly to your inbox today. Please feel free to reply directly to that email thread if you have any additional questions or need further assistance down the road. We are always happy to help!

Best,
Aventon